[ v19 p304 ]
19:0304(43)CA
The decision of the Authority follows:
19 FLRA No. 43 DEPARTMENT OF THE TREASURY U.S. CUSTOMS SERVICE, REGION IV MIAMI, FLORIDA Respondent and NATIONAL TREASURY EMPLOYEES UNION Charging Party Case No. 4-CA-40108 DECISION AND ORDER The Administrative Law Judge issued the attached Decision in the above-entitled proceeding, finding that the Respondent had engaged in the unfair labor practices alleged in the complaint, and recommending that it be ordered to cease and desist therefrom and take certain affirmative action. The Respondent filed exceptions to the Judge's Decision. Pursuant to section 2423.29 of the Authority's Rules and Regulations and section 7118 of the Federal Service Labor-Management Relations Statute (the Statute), the Authority has reviewed the rulings of the Judge made at the hearing and finds that no prejudicial error was committed. The rulings are hereby affirmed. Upon consideration of the Judge's Decision and the entire record, the Authority hereby adopts the Judge's findings, conclusions, and recommended Order as modified. ORDER Pursuant to section 2423.29 of the Federal Labor Relations Authority's Rules and Regulations and section 7118 of the Federal Service Labor-Management Relations Statute, the Authority hereby orders that the Department of the Treasury, U.S. Customs Service, Region IV, Miami, Florida shall: 1. Cease and desist from: (a) Instituting any change in holiday work schedules without first notifying the National Treasury Employees Union, the exclusive bargaining representative of its employees, and affording such representative the opportunity to bargain with respect to procedures and appropriate arrangements for employees adversely affected by such change. (b) In any like or related manner interfering with, restraining, or coercing its employees in the exercise of their rights assured by the Federal Service Labor-Management Relations Statute. 2. Take the following affirmative action in order to effectuate the purposes and policies of the Statute: (a) Notify the National Treasury Employees Union, the exclusive representative of its employees, of any decision to change holiday work schedules and, upon request, bargain with respect to procedures and appropriate arrangements for employees adversely affected by such change. (b) Post at its facilities, including the Jacksonville Tactical Enforcement Division, copies of the attached Notice on forms to be furnished by the Federal Labor Relations Authority. Upon receipt of such forms they shall be signed by an appropriate official and shall be posted and maintained for 60 consecutive days thereafter, in conspicuous places, including all bulletin boards and other places where notices to employees are customarily posted. Reasonable steps shall be taken to insure that such Notices are not altered, defaced, or covered by any other material. (c) Pursuant to section 2423.30 of the Authority's Rules and Regulations, notify the Regional Director, Region IV, Federal Labor Relations Authority, in writing, within 30 days from the date of this Order, as to what steps have been taken to comply herewith. Issued, Washington, D.C., July 25, 1985 Henry B. Frazier III, Acting Chairman William J. McGinnis, Jr., Member FEDERAL LABOR RELATIONS AUTHORITY NOTICE TO ALL EMPLOYEES PURSUANT TO A DECISION AND ORDER OF THE FEDERAL LABOR RELATIONS AUTHORITY AND IN ORDER TO EFFECTUATE THE POLICIES OF CHAPTER 71 OF TITLE 5 OF THE UNITED STATES CODE FEDERAL SERVICE LABOR-MANAGEMENT RELATIONS WE HEREBY NOTIFY OUR EMPLOYEES THAT: WE WILL NOT institute any change in holiday work schedules without first notifying the National Treasury Employees Union, the exclusive bargaining representative of our employees, and affording such representative the opportunity to bargain with respect to procedures and appropriate arrangements for employees adversely affected by such change. WE WILL NOT in any like or related manner interfere with, restrain, or coerce our employees in the exercise of their rights assured by the Federal Service Labor-Management Relations Statute. WE WILL notify the National Treasury Employees Union, the exclusive representative of our employees, of any decision to change holiday work schedules and, upon request, bargain with respect to procedures and appropriate arrangements for employees adversely affected by such change. (Activity) Dated: . . . By: (Signature) (Title) This Notice must remain posted for 60 consecutive days from the date of posting, and must not be altered, defaced, or covered by any other material. If employees have any questions concerning this Notice or compliance with its provisions, they may communicate directly with the Regional Director, Region IV, Federal Labor Relations Authority, whose address is: 1776 Peachtree Street, NW., Suite 501, North Wing, Atlanta, GA 30309, and whose telephone number is: (404) 881-2324. -------------------- ALJ$ DECISION FOLLOWS -------------------- CASE No. 4-CA-40108 For the General Counsel Pamela Jackson, Esq. For the Respondent Jeanne M. Mullenhoff, Esq. Linda Hanthorn Kerry Brooks Thomas, Esq. (on brief) For the Charging Party Timothy Welsh, Esq. Before: FRANCIS E. DOWD Administrative Law Judge DECISION Statement of the Cast This is a proceeding under the Federal Service Labor-Management Relations Statute, herein referred to as the Statute, 92 Stat. 1191, 5 U.S.C. 7101 et seq. It was instituted by the Acting Regional Director of the Fourth Region of the Federal Labor Relations Authority. The charge in Case No. 4-CA-40108 was filed on November 29, 1983, by National Treasury Employees Union, hereinafter referred to as the Union, Charging Party or NTEU. On January 31, 1984, the Acting Regional Director issued a complaint alleging that Department of Treasury, U.S. Customs Service, Region IV, Miami, Florida, herein the Respondent, violated section 7116(a)(1) and (5) by its unilateral change in conditions of employment without notice to the Union and without providing the Union with a meaningful opportunity to bargain. Specifically the complaint alleges that on or about October 10, 1983, Respondent, changed an existing policy whereby two teams of two employees each would work on all scheduled holidays at Respondent's Jacksonville, Florida station, and implemented a new policy whereby all available employees would be required to work on the Thanksgiving, Christmas and New Years, 1983 holidays. This allegation was changed at the hearing and on brief to all available employees "except two." Respondent's answer denies any violations of the Statute. A hearing was held in Jacksonville, Florida at which time the parties were represented by counsel and afforded full opportunity to adduce evidence and call, examine, and cross-examine witnesses and argue orally. Briefs filed by the Respondent and General Counsel have been duly considered. Upon consideration of the entire record /2/ in this case, including my evaluation of the testimony and evidence presented at the hearing, and from my observation of the witnesses and their demeanor, I make the following findings of fact, conclusions of law, and recommended order. Findings of Fact 1. The Union has been and is now a labor organization within the meaning of section 7103(a)(4) of the Statute. The Union has been and remains the exclusive representative of certain employees of Respondent in an appropriate unit as set forth in a nationwide collective bargaining agreement, herein called the agreement, which was effective by its terms from June 30, 1980, until at least December 8, 1983. 2. The Department of the Treasury has been and is now an agency within the meaning of section 7103(a)(3) of the Statute. The U.S. Customs Service, Region IV, Miami, Florida, has been and is now an activity of the Department of Treasury within the meaning of section 2421.4 of the Rules and Regulations of the Authority. The individuals listed below occupied the positions appearing opposite their names, and have been and are now supervisors and/or management officials within the meaning of section 7103(a)(10) and (11) of the Statute and are agents of Respondent: Thomas Mitchell Supervisory Customs Patrol Officer E. M. Cross Supervisory Customs Patrol Officer J. M. Schnorbus Supervisory Customs Patrol Officer 3. The credited testimony of Robert Durst and Dione Holland establishes that prior to June 1983, Respondent at its Jacksonville office routinely scheduled two or less Customs Patrol Officers to work on holidays. /3/ The foregoing testimony is also corroborated by documentary evidence and testimony referred to in Appendix B, a chart prepared by Counsel for the General Counsel, adopted by the undersigned (as modified) and incorporated herein. The holiday schedules would occasionally change due to unforeseen circumstances or emergencies, and fewer or more officers would work than originally scheduled. At one time or another, the number of nonsupervisory personnel involved in this proceeding ranged from nine to ten. 4. On June 10, Respondent announced to its supervisors and employees that two teams would be assigned to work "each holiday" effective immediately (G.C. Exh. No. 4). On June 20, Respondent announced a "holiday schedule" (G.C. Exh. No. 5) for the next six holidays (Columbus Day through New Years Day) requiring the assignment of two teams of two employees each (one team for shift B and one team for shift C). Neither G.C. Exh. Nos. 4 nor G.C. Exh. No. 5 provided any explanation for Respondent's action. This change in past practice whereby the number of officers assigned to holiday work was increased from two to four is not an issue in this proceeding. (Why it is not an issue was not explained). 5. By memorandum dated October 12, 1983, (issued two days after Columbus Day), Respondent again changed its holiday leave policy, and implemented a policy whereby all officers, except two, would be required to work the Veterans, Thanksgiving, Christmas and New Year's holidays (G.C. Exh. No. 6). Therefore, October 1983, was the first time that Respondent routinely scheduled all Patrol Officers, except two, to work the Veterans, Thanksgiving, Christmas and New Year's holidays. Again, the memorandum by Respondent provided no explanation for the change in holiday schedule. It is this change which is being litigated herein. 6. The Union was not provided with any notice of the change set forth in paragraph 5, supra. The testimony of Union President Dan Sherlock is not in dispute. 7. As a result of the change in holiday schedule, Robert Durst's previously approved annual leave request for the holiday period including Christmas and New Years was cancelled. (Each year in February leave requests are submitted for the next 12 months). As a result Durst had to work both holidays and alter his vacation plans. Durst has been an employee of Respondent for 13 years. He could not recall any previous occasion when holiday leave was approved and later rescinded. Holland, an employee for 2 1/2 years, also could not recall any holiday leave cancellation prior to the period which is the subject of this proceeding. 8. As a result of the change holiday schedules, Vincent Dolan's previously approved (in February) request for annual leave was rescinded. His wife and children went to Massachusetts on a ski trip and he stayed behind to work both holidays (Christmas and New Years). There was no special "operation" in progress at that time. He merely performed his regular duties. Clearly, his leave was cancelled-- like Durst's-- because of the new schedules and not because of any emergency and special operation. There is no dispute that changes in assigned holiday schedules may occur at the 11th hour due to emergencies of one kind or another. 9. Respondent's witnesses were Ernest Cross and James Schnorbus, both supervisory officials. They explained the nature of the work and the duties of Customs Patrol Officers. Although Schnorbus testified that the increase in staff over the holidays was due to operational needs, I find and conclude that there were no specific needs demonstrated by Respondent which were any different from previous years. Rather, it appears that this is simply a case where Respondent knew it was going to have sufficient funds in their fiscal year 1984 budget to cover the additional cost involved in holiday pay, and for this reason decided in advance to increase the number of patrol officers required to work on these holidays. 10. G.C. Exhibit No. 2 is the collective bargaining agreement between Respondent and the Union. G.C. Exh. 3 in the Supplemental Agreement involving the Miami Region. Specific provisions may be referred to later in this decision. Discussion and Conclusions of Law A. Change in Conditions of Employment Respondent, in its Answer, denied that its October 12 holiday schedule constituted a change in conditions of employment. The evidence, however, is to the contrary. Thus, the record clearly reflects that for more than two years only one to two officers were routinely scheduled to work on holidays. It was not until October 1983 that Respondent, for the first time, implemented a policy requiring a majority or all but two officers to work the Thanksgiving, Christmas and New Year's holidays. Respondent argues that no change in its holiday leave policy occurred because the number of officers working holidays has always varied. While it is true that Respondent may have required more officers to work on some holidays than it originally scheduled, due to unforeseen circumstances, it never routinely required most of its officers to work on holidays. Prior to June 1983, unless acting on specific information, or unless some special project was underway, not more than two officers were scheduled to work holidays. In fact, even when acting on specific information or when a special project was underway, rarely were more than three officers scheduled to work on holidays. From January of 1981 to June of 1983, out of 27 recognized holidays there were only two holidays, the July 4th holiday 1981 /4/ and the Christmas 1982 holiday, /5/ when more than two officers were scheduled to work. Respondent further argues that its holiday leave policy has not changed because the number of officers required to work on holidays has always been determined by enforcement needs, and enforcement needs are higher during the Thanksgiving, Christmas, and New Year's holiday season. Respondent admits, however, that the 1983 Thanksgiving/Christmas/New Year holiday enforcement needs were no greater than previous Thanksgiving, Christmas and New Year Holiday needs when Respondent only required two employees to work. Thus, Respondent can hardly argue that its scheduling of all officers except two to work the Thanksgiving/Christmas/New Year Holidays was due to enforcement needs, as usual. Respondent's position that no change has occurred in its holiday leave policy is wholly unsupported by the record. Finally, it should be noted that the October 12 memo (G.C. Exh. No. 5) changed the schedule for four holidays substantially in advance of the holiday dates. Thus, it cannot be seriously argued that this change was due to any last-minute emergency or some unforeseen circumstances. It was a change of policy, pure and simple, about the number of employees to be assigned to holiday work. It is undisputed that Respondent did not notify the Union of this change. B. Impact of the Change There is no dispute that two employees, who submitted leave requests the previous February and received approval for same, had their leave cancelled and had to thereby change their plans. Not only did the change result in an actual impact which, in my opinion, was more than de minimus, but such impact was reasonably foreseeable since the Respondent was already aware of the approved leave requests. Moreover, it's a well-established fact and custom that certain holidays-- like Thanksgiving, Christmas and New Years-- are special occasions when employees normally spend time with their families. It should be obvious to anyone, therefore, that such a change could have a disruptive impact on the employees and their families, and that such adverse impact was reasonably foreseeable. C. Respondent's Position Respondent argues that its bargaining obligation has been fulfilled by virtue of Article 13, Sec. 7(a) /6/ of the parties' collective bargaining agreement, and by virtue of Article II of a supplemental agreement (G.C. Exh. No. 3) entered into by the parties in April of 1981. Respondent's argument fails for several reasons. First, neither of the above-mentioned sections addresses the impact directly resulting from Respondent's implementation of a new holiday leave policy. Article 13 Sec. 7(a) addresses the manner in which individual employees will be notified if leave is cancelled, presumably due to unforeseen circumstances. It does not address a situation, where as here, Respondent implemented a new policy regarding how many employees it would require to work on holidays, regardless of special circumstances. Similarly, Article II of the Supplemental Agreement is equally inapplicable as it merely addresses the issue of which employee will be granted leave after a decision has been made to grant leave. It does not address a situation, as here, where the number of employees who will be granted leave has changed. I specifically reject, therefore, Respondent's contention (brief at p. 9) that implementation and impact negotiations (of cancelled leave) have already taken place as evidenced by the Agreement. Respondent, by arguing that it has fulfilled its bargaining obligation by negotiating Article 13 Section 7(a) of the parties' collective bargaining agreement and Article II of the parties' supplemental agreement, is in effect asserting that the union waived its right to bargain on changes in holiday leave policy. It is well-settled, however, that a waiver can be found only if it can be shown that the exclusive representative clearly and unmistakably waived its statutory right to negotiate. Department of the Air Force, U.S. Air Force Academy, 6 FLRA No. 100, 6 FLRA 548 (1981), Internal Revenue Service (District Region, National Office Unit), 13 FLRA No. 61 (1983). Clearly in the instant case, the Union has not expressly waived its right to bargain on the impact and implementation of Respondent's changes in holiday leave policy. Respondent also contends that because the National Agreement contemplates the cancellation of leave and permits employees to file grievances in respect thereto, that the instant controversy is one of contract interpretation over which the Authority should not assert jurisdiction. This contention is completely lacking in merit. First of all, there is no dispute as to interpretation of any provision specifically dealing with holiday schedules. Secondly, the mere fact that individual employees may file grievances concerning their cancelled leave does not preclude the Union from filing an unfair labor practice alleging that the underlying cause of the leave cancellation was a unilateral change of conditions of employment without adequate notice to the exclusive representative of the individual employees. D. Summary of Conclusions It is undisputed that Respondent has the right under section 7106 to assign employees work and determine the personnel by which agency operations shall be conducted. /7/ The issue in this case essentially is whether or not changes in holiday work schedules constitute the kind of changes about which there is an obligation to bargain as to impact and implementation. The Authority has addressed the issue of changing holiday work schedules in two fairly recent cases, /8/ herein referred to as the FAA case and the BATF case, respectively. The FAA case involved a decrease in the number of hours to be worked by the employees assigned to holiday work. The case before me involves an increase in the number of employees routinely assigned to holiday work, as distinguished from a staffing increase based upon an emergency of some sort. In the BATF case, the Authority held that the Agency violated section 7116(a)(1) and (5) of the Statute by (1) its failure to give the union adequate prior notice of its decision to change the scheduling of holiday work so as to afford the union the opportunity to request bargaining concerning the impact and implementation of the change; and (2) by its subsequent refusal, after implementation of its decision, to honor the union's request to bargain over the impact of the change. /9/ In so finding, the Authority noted that where an Agency in exercising a management right under section 7106 of the Statute decides to change a condition of employment of unit employees, there exists a statutory duty to negotiate if such change results in more than a de minimis impact upon unit employees or such impact is reasonably foreseeable. See U.S. Government Printing Office, 13 FLRA No. 39 (1983) and Department of Health and Human Services, Social Security Administration, Chicago Region, 15 FLRA No. 174 (1984). In my opinion, the Authority's decisions in the FAA and BATF cases are applicable to the case before me. Accordingly, I find that Respondent violated section 7116(a)(1) and (5) by its unilateral change in holiday work schedules on October 10, 1983, without notifying the union and providing it with a meaningful opportunity to bargain. REMEDY Both parties were requested-- in written guidelines furnished them at the hearing-- to brief the questions of remedy in the event I found a violation of the Statute. Counsel for Respondent did not brief the issue. Counsel for General Counsel requested a status quo remedy but did not cite any applicable precedent. Respondent's position as to a status quo remedy is not known and no evidence was adduced by Respondent /10/ to show that rescission of the new holiday work schedule would seriously disrupt the efficiency and effectiveness of Respondent's operations. Recently, the Authority took the opportunity to point out that the criteria set forth in Federal Correctional Institution /11/ for determining whether to grant a status quo remedy-- are applicable only to cases where a Respondent agency has failed to negotiate impact and implementation of a decision which was itself not negotiable. /12/ Since Respondent's decision to change the holiday schedules is not at issue herein, I shall consider that appropriateness of a status quo remedy in the light of the criteria set forth in Federal Correctional Institution. On the one hand, Respondent clearly did not provide the Union with any notice of the change and, in this regard, its conduct was willful since it asserted no obligation to give notice. No contention is made that the failure to provide notice was inadvertent or an oversight. Also, there's no evidence that Respondent's operation would be seriously disrupted by an order to rescind the October 12, 1983, change in the holiday schedule. On the other hand, the nature and extent of the impact experienced by two adversely affected employees, namely, cancellation of leave back in 1983, is not significant enough by itself to weigh in favor of a status quo remedy even it is sufficient to give rise to an obligation to provide adequate notice. More significant, but not by itself a determining factor, is that the Union did not request to bargain about Respondent's October 12 change in the holiday schedule. Clearly, there was ample opportunity, after learning of the change, to request bargaining about impact and implementation. Such failure to request bargaining is hard to understand and was not explained during the hearing. In my judgment, however, the most significant factor is that the change in holiday policy, as far as this record shows, appears to be limited to four holidays in 1983 and the record does not show that the change of policy was a continuing one affecting all holidays from that date on, as was the situation in the FAA case, supra. For this latter reason, it seems to me it would be a meaningless gesture to order Respondent to rescind any policy which only dealt with four holidays which have come and gone. The General Counsel's concept of status quo in this case is to order Respondent to return to its former policy of requiring only two officers to work on the four holidays mentioned above, absent emergency circumstances. My first problem with this request is that the two-man policy was changed on June 10, 1983, was apparently acquiesced in by the Union, and was deliberately not made an issue in this case. Accordingly, if any policy is to be restored it must be the two-team policy lasting from June 10 to October 12. My second problem with this request is that it appears to restrict management's right to decide on the number of employees who will work on holidays, when the unlawful conduct to be remedied is not the specific number of employees so much as it is the procedure to be used in implementing any policy change, as well as the impact on any employees adversely affected by such change. In these circumstances, I conclude that a status quo remedy is inappropriate. /13/ Having concluded that Respondent violated Section 7116(a)(1) and (5) of the Statute, I recommend that the Authority issue the following: ORDER Pursuant to section 2423.29 of the Federal Labor Relations Authority's Rules and Regulations and section 7118 of the Statute, the Authority hereby orders that the Department of the Treasury, U.S. Customs Service, Region IV, Miami, Florida: 1. Cease and desist from: (a) Instituting a change in holiday work schedules /14/ without first notifying the exclusive bargaining representative, the National Treasury Employees Union, and affording it the opportunity to negotiate concerning the impact and implementation of such change. (b) In any like or related manner, interfering with, restraining, or coercing its employees in the rights assured by the Federal Service Labor-Management Relations Statute. 2. Take the following affirmative actions in order to effectuate the purposes and policies of the Federal Service Labor-Management Relations Statute: (a) Notify the National Treasury Employees Union of any decision to change holiday work schedules and, upon request, negotiate concerning the impact and implementation of such change. /15/ (b) Post at its facilities, including the Jacksonville Tactical Enforcement Division, copies of the attached Notice on forms to be furnished by the Federal Labor Relations Authority. Upon receipt of such forms they shall be signed by an appropriate official and shall be posted and maintained for 60 consecutive days thereafter in conspicuous places, including all bulletin boards and other places where notices to employees are customarily posted. Reasonable steps shall be taken to insure that such Notices are not altered, defaced, or covered by any other material. (c) Pursuant to section 2423.30 of the Authority's Rules and Regulations, notify the Regional Director, Region IV, Federal Labor Relations Authority, in writing, within 30 days from the date of this Order, as to what steps have been taken to comply herewith. FRANCIS E. DOWD Administrative Law Judge Dated: December 31, 1984 Washington, D.C. APPENDIX A NOTICE TO ALL EMPLOYEES PURSUANT TO A DECISION AND ORDER OF THE FEDERAL LABOR RELATIONS AUTHORITY AND IN ORDER TO EFFECTUATE THE POLICIES OF CHAPTER 71 OF TITLE 5 OF THE UNITED STATES CODE FEDERAL SERVICE LABOR-MANAGEMENT RELATIONS STATUTE WE HEREBY NOTIFY OUR EMPLOYEES THAT: WE WILL NOT institute a change in holiday work schedules without first notifying the exclusive bargaining representative, the National Treasury Employees Union, and affording such representative the opportunity to negotiate concerning the impact and implementation of such change. WE WILL NOT in any like or related manner, interfere with, restrain, or coerce our employees in the rights assured by the Federal Service Labor-Management Relations Statute. WE WILL notify the National Treasury Employees Union of any change in holiday work schedules and, upon request, negotiate concerning the impact and implementation of such change. (Agency or Activity) Dated: . . . By: (Signature) This Notice must remain posted for 60 consecutive days from the date of posting and must not be altered, defaced or covered by any other material. If employees have any questions concerning this Notice or compliance with any of its provisions, they may communicate directly with the Regional Director of the Federal Labor Relations Authority, Region IV, whose address is: 1776 Peachtree Street, N.W., Suite 501, North Wing, Atlanta, GA. 30309 and whose telephone number is: (404) 881-2324. --------------- FOOTNOTES$ --------------- /1/ The caption reflects the name of Respondent as set forth in the complaint and answers. /2/ General Counsel's motion to correct the transcript was unopposed by Respondent. It has been reviewed by the undersigned and is hereby granted. /3/ On three holidays none were scheduled. On only two holidays were more than two scheduled. /4/ Four officers were scheduled to work on the July 4th 1981 holiday, and only one officer actually worked. /5/ Three officers were scheduled to work on the Christmas 1982 holiday, and only two officers actually worked. /6/ Article 13 Sec. 7(a) provides: A. Should the employer find it necessary to cancel previously approved leave, it will inform the employee as soon as the reason is known to the employer. The reasons for cancelling leave will be provided in writing for all leave which was requested in writing. B. Employee requests for rescheduling approved leave which has been cancelled shall be processed in accordance with Section 2 and 3 above. /7/ Respondent's "decision" to change holiday work schedules is not at issue. /8/ Federal Aviation Administration, Northwest Mountain Region, Seattle, Washington, 14 FLRA No. 89, 14 FLRA 644 (May 17, 1984); United States Department of the Treasury, Bureau of Alcohol, Tobacco and Firearms, Washington, D.C., and its Central Region, 16 FLRA No. 74 (November 15, 1984). /9/ The complaint herein does not allege that the Union requested to bargain and Respondent refused such request. /10/ But see: Department of the Treasury, Internal Revenue Service, Jacksonville District, Jacksonville, Florida, 15 FLRA No. 187 (August 31, 1984). /11/ 8 FLRA No. 111, 8 FLRA 604 (1982). /12/ Department of Health and Human Services, Social Security Administration, Baltimore, Maryland, 16 FLRA No. 99 (November 30, 1984). /13/ Department of the Treasury, supra, fn. 8; U.S. Customs Service, Region IV, New Orleans, Louisiana, 9 FLRA No. 15, 9 FLRA 116 (1982). /14/ At the risk of redundancy, I would like to make clear that this order contemplates the kind of routine change demonstrated by this record and not last-minute changes caused by emergencies, changes due to specified operations, or changes made to accommodate employee requests. /15/ Inasmuch as the Union did not request to bargain about the holiday schedules, it is not alleged that Respondent refused to bargain "upon request." Accordingly, what is being remedied here is a failure to provide adequate notice, rather than a refusal to bargain upon request.