FLRA ADR Services: Frequently Asked Questions (FAQ)

What is Alternative Dispute Resolution (ADR)?


ADR is an informal process that allows parties to discuss and develop their interests in order to resolve the underlying issues and problems in their relationship. The discussion is facilitated by a third party neutral who is there to ensure a productive dialogue. What are the benefits of using ADR in Labor-Management Relationships?

ADR allows everyone to have an active part in the decision-making process. Solutions are adopted by consensus, and reflect an understanding of the interests of all parties. As a result, the solutions are tailored to the needs of the participants. 

ADR encourages creative, innovative solutions, moving away from the traditional win/lose results of adversarial proceedings. 

ADR resolves disputes while preserving relationships, and thereby helps create a productive working environment. 

What types of ADR services does the FLRA provide?

The services focus on alternatives to traditional case processing and formal dispute resolution. 

The CADR program and the Office of the General Counsel's ADR services assist the parties both in preventing disputes before they become cases and in coming up with ways to informally resolve disputes in pending cases. This includes interest-based conflict resolution and intervention services in pending cases. 

The CADR program also provides facilitation, training and education to help labor and management develop collaborative relationships. 

The ultimate goal is to provide parties with the skills they n