FEDERAL LABOR RELATIONS AUTHORITY · WASHINGTON, DC · 20424
June 4, 1996 · PR 111-96 Contact: Helenann Hirsch 202-482-6500
FSIP PUTS CUSTOMERS FIRST
The Federal Service Impasses Panel today announced a series of steps it is taking to improve the services it provides to federal agencies and unions nationwide. The steps are being implemented in response to a customer survey that was distributed to several hundred parties who filed cases with the Panel over the last two years, asking them for their views on improving the Panel's services.
In announcing the changes, Panel Chair Betty Bolden confirmed the Panel's commitment to putting its customers first: "The Panel's chief priorities are providing high-quality and timely impasse resolution services to federal agencies and unions. This is particularly important during this time of great transition in the federal government. The steps we're announcing today to improve the way the Panel does business will go a long way toward achieving these goals," said Bolden. The steps taken by the Panel include:
Reviewing and proposing revisions to Panel regulations that are a